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Rides Application Form
Rides Eligiblity Requirements
Harris County RIDES is a curb-to-curb subsidized program that provides 50% off non-emergency transportation services for the elderly, disabled, and low-income residents of Harris County who live outside the METROLift service area or are unable to access METRO services.
Benefits
You get 50% savings on transportation costs. This means that you pay $5 for $10 worth of credit stored on your E-card.
SHARED RIDE
Cancellation requests available every day. NOTE: You may have up to 2 cancellations in any 30-day period. Upon the third cancellation in a 30-day period, a 30-day suspension from use of the program will follow.
The cost of this metered same-day service is based on the rate of the meter fare box. Customers may take a one-way trip with a maximum up to $48.00 – the customer pays 50% of the trip cost. With this service, rides are dispatched on the same day as the request. Trips can be booked 90 minutes in advance. Customers are responsible for any taxi fare cost over $48.00
REMEMBER: quote is ONE-WAY, roundtrip is 2x that amount. Call the taxi provider of your choice for trip cost estimates. Please be prepared to provide the agent with the origin and destination address.
Same-day service for taxi rides dispatched on the same day as the request. (GOOD for >1 passengers – up to 4).
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- Service by taxicab is available 24 hours per day, 7 days per week.
- Wheelchair accessibility provided. When scheduling a taxi trip, please give your provider of choice 90 minutes advance notice.
- Advance reservations will be accepted no earlier than 6 pm on the day before travel
- Greater Houston Transportation: CALL 713 428 5844
- Lone Star/Liberty Cab: CALL 713 444 4444
- Pasadena Taxi: CALL 713 477 6000
Cancellation requests should be made 1 hour before for same-day, 4 hours before for advance reservations. NOTE: You may have up to 2 cancellations in any 30-day period. Upon the third cancellation in a 30-day period, a 30-day suspension from use of the program will follow.
| Harris County RIDES Income Requirement | 200% FPL <$21,350 / year |
You must have a yearly income below $21,350 per year. Income documents are required.
Proof of Harris County Residency
Documents are required to prove residency in Harris County.
Valid Government-issued Identification
You must either have a state-issued Identification Card or a state-issued Drivers License.
Adding Funds to Your Account
Good to Know
SIX STEPS TO MAKING YOUR RESERVATION
- STEP 1: Select and call a provider.
- STEP 2: Say, “I am a RIDES customer” and give them your telephone number and address.
- STEP 3: Tell the agent where you want to go and give a time for pickup.
- STEP 4: Tell agent when you want them to return to pick you up.
- STEP 5: Tell agent if you are traveling with a companion or use a wheelchair.
- STEP 6: Request your reservation number.
- Write down reservation number
- Write down pick-up time
- Write down ticket/fare amount quoted
*MAKE SURE YOU HAVE YOUR PICTURE ID AND RIDES E-CARD*
You must be at the designated spot during the pick-up window. That means 15 minutes before and 30 minutes after scheduled pick-up time.
Drivers will only wait 5 minutes after arrival during this window.
Upon exiting the vehicle, present your RIDES E-card for swiping.
The driver will provide a receipt that contains your card balance.
If you do not have sufficient funds on your RIDES e-card for trip payment, you are charged a NO-SHOW. You may have 2 verified NO-SHOWs in any 30-day period. Upon the third no-show in a 30-day period, a 30-day suspension from the program will follow. For all no-shows, an attempt to contact you will be made by the transportation provider’s dispatcher before the driver leaves the pick-up address.
NO HOLIDAY SERVICE
There will be no transit services on these dates.
| Martin Luther King, Jr. Day | Monday | January 16, 2012 |
| Good Friday | Friday | April 20, 2012 |
| Memorial Day | Monday | May 28, 2012 |
| Independence Day | Wednesday | July 4, 2012 |
| Thanksgiving Day | Thursday | November 22, 2012 |
| Christmas Holiday | Friday | December 23, 2011 |
| Christmas Holiday | Monday | December 26, 2011 |
| Floating Holiday | Employee’s choice
Subject to Personnel regulations |
FAQ
A: No. You must mail in either a cashier’s check or a money order.
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Q: If I do not have sufficient funds on my RIDES e-card for trip payment, what do I do?
A: You are charged a NO-SHOW. You may have 2 verified NO-SHOWs in any 30 day period. The third no-show within 30 days will result in a 30-day suspension from the program.
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Q: Do I give tips?
A: No, you are not expected or required to give tips.
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Q: What if my trip goes over $48 in a taxi?
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Harris County RIDES is a curb-to-curb subsidized program that provides 50% off non-emergency transportation services for the elderly, disabled, and low-income residents of Harris County who live outside the METROLift service area or are unable to access METRO services.
Benefits
You get 50% savings on transportation costs. This means that you pay $5 for $10 worth of credit stored on your E-card.
SHARED RIDE
Cancellation requests available every day. NOTE: You may have up to 2 cancellations in any 30-day period. Upon the third cancellation in a 30-day period, a 30-day suspension from use of the program will follow.
The cost of this metered same-day service is based on the rate of the meter fare box. Customers may take a one-way trip with a maximum up to $48.00 – the customer pays 50% of the trip cost. With this service, rides are dispatched on the same day as the request. Trips can be booked 90 minutes in advance. Customers are responsible for any taxi fare cost over $48.00
REMEMBER: quote is ONE-WAY, roundtrip is 2x that amount. Call the taxi provider of your choice for trip cost estimates. Please be prepared to provide the agent with the origin and destination address.
Same-day service for taxi rides dispatched on the same day as the request. (GOOD for >1 passengers – up to 4).
df
- Service by taxicab is available 24 hours per day, 7 days per week.
- Wheelchair accessibility provided. When scheduling a taxi trip, please give your provider of choice 90 minutes advance notice.
- Advance reservations will be accepted no earlier than 6 pm on the day before travel
- Greater Houston Transportation: CALL 713 428 5844
- Lone Star/Liberty Cab: CALL 713 444 4444
- Pasadena Taxi: CALL 713 477 6000
Cancellation requests should be made 1 hour before for same-day, 4 hours before for advance reservations. NOTE: You may have up to 2 cancellations in any 30-day period. Upon the third cancellation in a 30-day period, a 30-day suspension from use of the program will follow.
| Harris County RIDES Income Requirement | 200% FPL <$21,350 / year |
You must have a yearly income below $21,350 per year. Income documents are required.
Proof of Harris County Residency
Documents are required to prove residency in Harris County.
Valid Government-issued Identification
You must either have a state-issued Identification Card or a state-issued Drivers License.
Adding Funds to Your Account
Good to Know
SIX STEPS TO MAKING YOUR RESERVATION
- STEP 1: Select and call a provider.
- STEP 2: Say, “I am a RIDES customer” and give them your telephone number and address.
- STEP 3: Tell the agent where you want to go and give a time for pickup.
- STEP 4: Tell agent when you want them to return to pick you up.
- STEP 5: Tell agent if you are traveling with a companion or use a wheelchair.
- STEP 6: Request your reservation number.
- Write down reservation number
- Write down pick-up time
- Write down ticket/fare amount quoted
*MAKE SURE YOU HAVE YOUR PICTURE ID AND RIDES E-CARD*
You must be at the designated spot during the pick-up window. That means 15 minutes before and 30 minutes after scheduled pick-up time.
Drivers will only wait 5 minutes after arrival during this window.
Upon exiting the vehicle, present your RIDES E-card for swiping.
The driver will provide a receipt that contains your card balance.
If you do not have sufficient funds on your RIDES e-card for trip payment, you are charged a NO-SHOW. You may have 2 verified NO-SHOWs in any 30-day period. Upon the third no-show in a 30-day period, a 30-day suspension from the program will follow. For all no-shows, an attempt to contact you will be made by the transportation provider’s dispatcher before the driver leaves the pick-up address.
NO HOLIDAY SERVICE
There will be no transit services on these dates.
| Martin Luther King, Jr. Day | Monday | January 16, 2012 |
| Good Friday | Friday | April 20, 2012 |
| Memorial Day | Monday | May 28, 2012 |
| Independence Day | Wednesday | July 4, 2012 |
| Thanksgiving Day | Thursday | November 22, 2012 |
| Christmas Holiday | Friday | December 23, 2011 |
| Christmas Holiday | Monday | December 26, 2011 |
| Floating Holiday | Employee’s choice
Subject to Personnel regulations |
FAQ
A: No. You must mail in either a cashier’s check or a money order.
df
Q: If I do not have sufficient funds on my RIDES e-card for trip payment, what do I do?
A: You are charged a NO-SHOW. You may have 2 verified NO-SHOWs in any 30 day period. The third no-show within 30 days will result in a 30-day suspension from the program.
df
Q: Do I give tips?
A: No, you are not expected or required to give tips.
df
Q: What if my trip goes over $48 in a taxi?
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